Refund Policy

Updated September 27, 2026

A Claim Credit is a one-time purchase that unlocks analysis for one claim. There is no subscription.

Requesting a refund

You may request a refund for an unused Claim Credit, subject to eligibility. Once a Claim Credit has been assigned to a claim and the analysis service has started, it is generally no longer considered unused.

Please contact us if you were charged twice, a technical problem prevented us from providing the service, or a refund is required by applicable law. Explain what happened and include your purchase reference if available; please do not send sensitive claim documents by email.

How refunds are handled

Refund requests are reviewed under the applicable Paddle payment process and law. Nothing on this page limits rights you may have under applicable law.

Contact

For refund questions or requests, contact support@petclaimhelp.com.