Support
Answers to common questions about documents, analyses and your account.
Why did my file upload fail?
Use a PDF or common image file smaller than 15 MB. Check your connection and try again. If the problem continues, contact support with the file type and the error shown; please do not email sensitive documents unless requested.
Why does my analysis need manual review?
Some amounts or policy terms may be missing, unclear or inconsistent. Check the highlighted limitations against your original documents and ask your insurer to clarify any uncertain coverage details.
How can I delete my data?
You can delete individual documents and claims, or choose Delete stored claim data in your workspace to remove claim files, analyses, claims and pets while keeping your login. To permanently remove your account and associated data, choose Delete account on your Dashboard.
Does an AI result guarantee payment?
No. Estimates and document reviews are informational. Your insurer makes the coverage and payment decision under your policy.